FAQs

We know the devil is in the details. So here are some frequently asked questions that we hope will help. Please have a browse. If your particular query isn’t listed here, please don’t hesitate to get in touch with us directly; we are always happy to clarify or answer any questions you may have.

  • There are 2 hr street parks surrounding the venue. Alternatively, if you would prefer secure parking there is a Wilson private car park around the corner on Bourke Street (details provided in packages).

  • The Cheese Cellar has a service lift for wheelchair and lift access. Unfortunately we have no lift access to any of our other venues. For the elderly and pregnant we can offer to open the doors a little bit earlier so they can take their time getting up the stairs.

  • Siglo can be booked on Sunday evenings. Monday – Saturday, Siglo is only available to host events up until 4pm. The Melbourne Supper Club can be booked each day, up until 3pm. Please contact the events team to discuss available times and minimum spends.

  • The Melbourne Supper Club takes bookings from 11pm so check with our team to confirm availability. Siglo operates on a walk in basis so is not suitable to move to post event. Staff can give you recommendations for other nearby bar options to go to after your event if you want to continue the celebrations.

  • Due to limited space available, we are not able to store large items in the lead up to events. We can collect and store nametags and seating plans. All equipment/flowers/items must be collected and taken offsite following your event.

  • Suppliers, deliveries and clients can access the venue 2 hours before but please check with your event manager to ensure this is possible on the day of your event. The venue is not responsible for any items left behind after your event.

  • All the venues have their own jack that can be plugged into any audio players so you can play your own music. You can also send us a link to a Spotify playlist that we can download to our device for you.

  • We have our own in house florist – The Road Stall. They are very familiar with our venues and can work with you to create something amazing for your event. Please get in touch with Belinda, Claire and the team on 0459 737 855 www.theroadstall.com.au / flowers@theroadstall.com.au – they will be more than happy to help!

  • We have many wonderful photographers that we love working with and details can be found on our preferred suppliers page.

  • We have preferred celebrants that we use at our venues – Precious Fawcett, Charis White and Melissa Cornwall. They are very professional and charismatic and know the spaces really well.

  • For food menu tastings we simply charge the same price as mentioned in the packages per person for the food component. Wine tastings can also be hosted at the same time as the food menu tasting. You can taste 6 wines from our package list with one of our experienced Sommeliers for $100 per person for a maximum of two. Please select the wines that you are interested in trying in advance or speak to your event manager for advice.

  • If a client wants to get married in the Melbourne Supper Club but have a reception in Siglo this will incur two minimum spends. The minimum spend amounts can be combined and paid at the end of the event.

  • The package prices & timing are just a guideline for guests; this can be adjusted according to your event requirements. Canapés are $9.50 each and based on one piece per person. Tasting dishes are $20.00 per person. Events must cater to all of their guests, they cannot do 50/50 split on canapés or tasting dishes. For example if there was to be an event with 100 guests we cannot serve 50 Trout Blinis and 50 Soft curd croquettes, as some guests will miss out and this does not reflect the level of service we represent. We also follow this rule with Tasting Dishes.

  • When an event has ordered the beverage packages and some guests attending don't drink alcohol we can offer to do a non-alcoholic package to have unlimited soft drink and mineral water for the event duration.

  • The minimum spends are based on food and beverage only and vary depending on the venue as well as the date and time of your event. Please speak to our team for details.

  • Like most venues, we do have a cakeage fee for BYO cakes. Our fee is $7.50 per person and this means once you have cut your cake, our chef will have it cut up and brought out and served on boards. We do have an incredible pastry team if you would prefer to use one of our cakes. We can serve our in-house cakes for $14.50 per person (minimum of 20 guests).

  • Please note if you would like photography in other venues, other than the venue you have booked, this will incur an additional charge.

  • Please contact the events team to find out more about photo shoot / location fees.

  • For wedding ceremonies and receptions, including elopements and micro-weddings, there is an additional venue hire of $1,500. This is a flat rate that covers all the additional planning and preparation of your special day. Additionally, Sunday events incur a 15% surcharge on food and beverages. All events incur a 5% service fee that is calculated based on the total bill on the day.

  • We can provide Audio Visual equipment, please enquire with our event coordinators for more details, alternatively we can organise a quote from our third party supplier, or we are happy for you to BYO.

  • Neat/Casual.

  • If you wish to organise any external entertainment, requests must be submitted to your event manager for approval prior to booking. Please check with your event manager to confirm what is allowed in your preferred venue. Please note: live music and DJs are not allowed at Siglo.

  • Candles — We do provide tea-lights in our venues for night time events. They are scattered over the table and on surrounding tables in the venue. You are welcome to bring along extra candles but they must all be dripless or in holders.

    Decorating — We are proud of our beautiful venues; they are simple yet full of character and don't need a huge amount of dressing. You are welcome to bring in additional decorations but please check with your event manager first to ensure they can be suitably displayed.

    Confetti — Confetti, rice and rose petals are strictly prohibited in all our venues.

  • We do welcome civilised hens and bucks groups in our venues, but we do not allow inappropriate entertainment or paraphernalia.

  • Our wine selection on our package has been carefully put together by our wine team. However, if you would like to explore a broader list of premium wines, we will happily share our full wine list with you prior. Please note some wines have limited stock, but if we cannot accommodate your preferences our wine team will come up with suitable alternatives.

  • Unfortunately we are not set up to offer a cash bar in our venues. We can arrange pre-selected beverages on consumption or a per person beverage package for your event.

  • Bookings are accepted on a "first come, first served basis" and we do not hold tentative bookings. Bookings are confirmed once a contract has been signed and the deposit has been paid.

  • Outside 60 days — full refund. Within 60 to 30 days the paid deposit amount may be transferred for use to book another event. This credit must be used within 12 months of the booking date. Within 30 to 7 days the deposit is forfeited with no refund. Within 7 days, minimum spends for the room will be charged.

  • Our experienced chefs are able to cater for extensive dietary requirements, but please send these through well in advance, including guest names and specific dietary needs, to make sure we can best look after them. We do not cater for dietary preferences.

  • Yes we do — our team of expert sommeliers can put together a wine event to match your requirements.